Honesty and Capitalism

Those of us who live in capitalist liberal democracies are used to the idea of businesses having “mission statements”. Indeed they are so common, one wonders if they are bought off the shelf, so evasively coy are some of them:

“To be the best supplier of X product in our chosen marketplace.”

“To be the premier supplier of Y product.” (Just what does premier mean in this context?)

And so on.

But why do you want to be the best supplier of whatever it is? I have seen only a few mission statements that actually tell the whole truth; that unashamedly explain the reason for a company’s existence. In most cases the truth is that the company exists to make money for someone.

Fine. Say so!

I would be impressed by a company that, instead hiding its motives behind PR twaddle, would state that bald truth: they exist to make money. Credit us with some intelligence!

While they are at it, why not go further by simply behaving towards us in ways that don’t annoy us? If doing that costs more money, tell us so. And use plain English.

For example:

Mission Statement

We exist to make our shareholders wealthier. We aren’t ashamed about this.

We will do this by selling x service/product at a profit.

We will do this ethically and honestly, treating our customers with respect, compensating our staff at least in line with the market-average and providing a pleasing working environment.

If we have to use call centres, we will make sure the experience of using them is brief, productive and not frustrating.

If we do something stupid we will acknowledge it quickly.

We will credit the customer with intelligence. If it turns out that the customer is lacking in that department will not make them feel embarrassed about it.

Our environmental policies will be real, measurable and not PR fig-leaves to cover lamentable inadequacies.

If we don’t achieve these goals, we deserve to get our arses whipped in the marketplace and go out of business.

Technorati tags:

Fish

Crossing the Wye Bridge in Monmouth yesterday, I glanced at the shallows below the bridge and noticed a shoal of about fifty trout, though I’m sure a fish-nerd woud correct me as to the species.

Among the smaller fish, swaying gently in the pellucid* water was a large salmon. Seeing it invoked small-boyish excitement in me and I wanted to rush to tell someone.

*I remember this word from a poem I read at school and have been looking for a non-pretentious context in which to use it for nearly thirty years. This isn’t that context but I have used it anyway. So there.

The Day of the Strandings

What follows is for those who have asked me how my weekend was:

Friday proved very tricky for many of us in the UK who were trying to get from one bit of it to another. The bit I was trying to get from was the ancient English city of Gloucester and the bit I was trying to get to was the ancient (now) Welsh town of Monmouth, about twenty-seven miles away over the border, depending on the route you choose. As Friday dawned, snow had fallen and begun melting the day before and the weather forecasters were being particularly smug about how accurately they had forecast it.

By Friday lunchtime, however, word was getting through that unforecasted snow was beginning to fall heavily in south-west England, the the English Midlands and Wales, the three regions of the UK that I traverse on my route to and from work. I walked briskly to the shops in central Gloucester at about midday to pick up a copy of Fortean Times magazine and ate a bit of lunch. By the time I got back to work, I was getting concerned that I might have to go before the snow got too bad, but a part of me (my conscience?) was telling me that “we don’t really do snow here in the UK”, “it’s a temperate climate bla bla bla” and it’ll look like I’m just extending my weekend by leaving work very early. The cautious Taurean part of my psyche won the day though and I walked to the Park and Ride at about 1 o’clock, got in my car and headed out of Gloucester for the M50 motorway, which takes me through the town of Newent, famous for an Onion Festival and a Bird of Prey sanctuary.

About a mile from Newent the snow had begun falling very heavily and the traffic slowed to a sensible speed. As we reached Newent proper, though came almost to a standstill as we approached the main traffic lights of the town. Here a man was advising people trying to continue through the town that a juggernaut ahead had jackknifed and was blocking the route to the M50. The obvious choice was to turn around and take a route through the Forest of Dean, but I was persuaded not to because:

  • the cars turning around were sliding badly in the snow and weren’t able to go above walking pace, braking was very scary. Twenty something miles in those conditions wasn’t an appealing prospect.
  • the alternative route went through some areas with lots of hills that were badly affected by snow.

My suspicions were born out the next day by, among other things, the sight of cars abandoned on the road I would have taken.

So I made the decision that getting home without (a) sliding my car into another car or a tree or (b) getting stranded in snow overnight would be pretty unlikely and called K. to ask her to find a room in Newent for the night. I turned into the town and parked the car in the local car park, got out and trudged through the slush to the George Hotel, a seventeenth century coaching inn in the town centre. On the way I discovered a hole in my right boot and on checking into the pub/hotel was directed to a shop that sold mostly tweed and things for green-wellie wearing folk. The woman there was very kind offered my, yes, some green wellies, but in the end sold me a pair of (leather, oh yes) brogues for £20 plus a pair of khaki hiking socks. I went to the supermarket, where I bought a toothbrush and toothpaste and retired to my room. There I watched Countdown and The Weakest Link as the residents of Newent peered out of their windows at the cars skating and the lorries failing to get up the hill.

Bored by the TV for the retired, with muffled crunching footsteps I walked to the town’s lake on which the ducks were skidding around. On the way back I helped a car pull away from the kerb with a push. The driver headed straight for the other kerb, at first unable to control the steering, but quickly straightened his path. My conscience is still bothering me that I didn’t tell him that his chances of getting out of town were slim, as lorries were getting stuck on the main road up to the traffic lights where a tractor, guided by firemen was pulling juggernauts into three point turns.

I went back to the pub and sat at the bar, which was busy by this time, read the newspaper, chatted with landlord and drank two pints of Butty Bach ale and one of Mordred. I didn’t know what the latter was but heard other people ordering so though I’d try one to fit in.

During this time big A. was having her own traumatic journey back from Leeds. Her coach had stopped in Birmingham but the connecting one to Monmouth had been cancelled. K. cleverly asked a fellow member of the UK Down’s Syndrome Mailing List – who lives in Walsall – to pick her up from Walsall Station and give her a bed for the night.

When I went to bed, the rest of the pub’s rooms were taken, unusual for the middle of February: the landlord was reportedly very pleased. I woke up at six and wasn’t able to get back to sleep so read until breakfast. At breakfast a group of twenty-somethings led by a middle aged man with a posher accent than theirs was discussing a murder, coffins and a murder weapon. Shamelessly eavesdropping I worked out that they were a film crew and actors who were going to spend the day in the town filming the recreation of a Victorian era murder. One of the team suggested a shot of blood in the snow for a bit of melodrama, but the posh director chap vetoed the idea as it was the “wrong type of snow”.

After getting home uneventfully but gratefully I arranged with big A. to pick her up from Newport station just after lunch. As I set off, however, I managed to break the windscreen wipers on my mother’s car by turning them on while they were covered in thick snow. So I didn’t go to Newport. Big A. was saved by a friend who was driving to Cardiff to visit a mutual friend and picked up big A. from Newport.

Snow is nice if you dont have to travel through it.

Technorati tags: , ,

Male Bashing

This lady says some stuff that resonates with me. She’s grumpy, uses bad language and the idiom is American, but see past that and I think she makes some good points.

See Idiocy Is Gender Neutral

Incidentally, for those who have found some of my recent posts less jolly than they used to be, I’m actually in a jolly mood as I write. The link above just struck me as relevant to some of my thinking recently 🙂

Headless Chicken

Watching The River Cottage Treatment on TV this week reminded me of a memorable episode in my early childhood in the Caribbean. The programme concerned the attempts by Hugh Fearnley Eatitall (as he is known in our household) to persuade a group of people who had hitherto only eaten cheap, intensively reared chicken to commit to eating chicken that had been reared more humanely. Part of it involved participating in the slaughter of a chicken that they had got to know over the week. It provoked shock and tears.

When I was about five, our family spent  a few years in Antigua. Our neighbours, locals, not ex-pats like us, kept chickens. I used to play with the children of the family and went to their house on Thursday nights to watch “Scooby Doo”: a rare treat as we didn’t have a TV. So when, one afternoon, I was invited over by the eldest son of the family, it didn’t strike me as anything unusual. Until, that is, instead of playing hide and seek with him and his sisters, he told me that we were going to kill a chicken.

The only details I remember of what happened next were that he asked me to hold a chicken, which I did. He then produced a machete and briskly cut its head off. To my open-mouthed amazement, instead of dropping dead on the ground, the chicken ran off, sans head in ever-decreasing circles around the yard, eventually flopping  lifelessly in the dust. I don’t recall being traumatised or upset in any way, just amazed, as though this were a magic trick the machete-wielding neighbour’s son had performed.

Cultural prejudice and booksellers’ responsibility

I’ve just returned from a trip to a bookshop in Gloucester. Browsing the history section, I noted that the shelves containing books on German history were dominated by books on the Second World War, the Nazis and the Holocaust. One of the very few books that had significant coverage of Germany before 1933 was itself a highly controversial account by A.J.P. Taylor notable for the extremes of opinion it contains. Moving to the section on Freemasonry, I noted the unusually large number (no doubt boosted by the success of The Da Vinci Code) of books there were dominated by books pandering to the Freemasonry-as-world-conspiracy mythology accompanied by dubious (by academic standards) pseudo-historical accounts of Freemasonry’s origins.

I moved on to the reference section in search of a Welsh dictionary to help me better understand the language of the neighbouring country, a language being taught in schools less than thirty miles from Gloucester, a language that is the descendant of the original British languages spoken throughout this island, long before English arrived and a language whose number of speakers is growing. No dictionary to be found, of course. Only a couple of Welsh course books among the huge array of Spanish, French, Italian….

The choices the shop’s management (or distant corporate HQ?) had made obviously reflect what they believe will sell; choices, one presumes, based on the perceived interests and prejudices of the local marketplace. What might that tell us then about the shop’s beliefs about the typical Gloucester book shopper when seeking information on these subjects? – that Germany has little history or culture of interest beyond the Nazi era – that Freemasonry is a sinister secret society bent on world domination or something equally dodgy – the indigenous language of England’s immediately neighbouring country doesn’t matter much.

Food, mostly.

Religion, Philosophy & Ethics

The RPE course at the University of Gloucestershire.

Vridar

Musings on biblical studies, politics, religion, ethics, human nature, tidbits from science

History of Philosophy

summarized & visualized

Donald J. Robertson

The author of How to Think Like a Roman Emperor

Dave Webster

Professor of Philosophy & Pedagogy

Wyesham Community Woodland Project

Community Woodland Information

AwayPoint

Between An Island of Certainties and the Unknown Shore